It is highly important for us that all our customers are satisfied with the product. We constantly aim to improve quality therefore all your comments and feedbacks regarding the product qualities are highly appreciated and more than welcome!
If you think that your product has a defect, please inform us as soon as possible with the following information:
- date of the purchase order
- invoice number
- description of the problem
- photo of the damaged parts - attached to the email
We will look into the case and evaluate as soon as possible if the item is defected or it suffered a defect during the production.
If it does, we will either send you a pick-up for the defected product to be delivered back to our warehouse. We will repair it or send you a replacement.
We only offer free repairs on items purchased within one year. After the first year passed, we still take repairs, but the shipping charges (back and forth) and some repair costs (about 20 EUR) need to be covered by the buyer.
Our warranty does NOT cover any damage caused by neglect, improper care, accident, or normal wear and tear.
Please, note, all of our bags include a hangtag informing the customer about the weight limit for everyday usage and the wash care description which must be followed as written.